Подскажите, взял на прокат автомобиль, наехал на бордюр.

Пластиковая крышка из-под двигателя оторвалась, нижняя часть тюнинг-комплекта переднего бампера повредилась. Написал такое сообщение арендодателю: “Hey! Yesterday I hit a curb outside a hotel and damaged the car. The plastic cover from under the engine came off, and the bottom of the front bumper tuning kit was damaged, and part of it flew off. I need your help to file an insurance claim. The text is written with the help of a translator, sorry for any inaccuracies. ” Получил следующий ответ: «Hi if you want to claim the insurance no problem but there will be 2000 access amount and 500 police fine because they will give your mistake So better you drive it like this when you will return the car we will talk about it it’s will not going to cost you like 2500 so better I will check how much it’s will cost and you will pay to me» Это правда или попытка развода?